Shipping policy

Last Updated: October 19, 2026

Store Name: NUVORAHOME ("we", "our", or "us")

Introduction

At NUVORAHOME, we specialize in delivering modern home lighting, innovative decor, wireless-charging lamps, aroma diffusers, and contemporary lifestyle items. We are committed to ensuring a seamless shopping experience from checkout to delivery and beyond. This Shipping & Returns Policy has been meticulously updated to comply with European Union Consumer Rights Directives, local e-commerce laws, and statutory warranty protections for consumers residing in the EU.

PART 1: SHIPPING & DELIVERY POLICY

1. Order Processing Time

In-Stock Items: Orders for items currently in stock are typically processed, packed, and dispatched within 1 to 2 business days.

Custom or Pre-Order Items: Specific handling times for custom-made or pre-order pieces will be clearly noted on their respective product pages.

2. EU & Domestic Shipping Terms

Delivery Windows: Standard delivery times across Hungary and other EU member states typically range from 3 to 7 business days from dispatch, depending on the destination courier network.

Shipping is charged separately on all orders to the 27 EU countries. The applicable delivery charge is shown at checkout before payment.

Shipping Fees: Delivery charges are based on the destination, available shipping service and the applicable package-weight band. Rates are displayed at checkout before payment. Delivery estimates, where available, are provided for guidance.

3. International Deliveries & Customs (Outside the EU)

For orders shipped outside the European Union, please note that shipments may be subject to local import duties, value-added taxes (VAT), clearance, or brokerage fees levied by the destination country.

Customer Responsibility: These additional charges are strictly the responsibility of the customer and are not included in NUVORAHOME's item prices or checkout shipping totals.

4. Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing a unique tracking link and number. You can monitor your shipment's progress directly via the carrier's portal or through our website's tracking page.

PART 2: RETURNS, CANCELLATIONS & EU STATUTORY RIGHTS

1. EU 14-Day Statutory Right of Withdrawal (Right of Cancellation)

If you are contracting as a consumer within the European Union, you benefit from a statutory 14-day cooling-off period under the EU Consumer Rights Directive.

You have the right to cancel and return your online purchase for any reason, without justification, within 14 days from the day you (or a third party designated by you) physically receive the goods.

NUVORAHOME Extended Policy: To offer extra peace of mind, we voluntarily extend our return window to 30 days from the date of purchase.

2. Condition of Returned Items

To qualify for a full refund under our return policy:

Items must be unused, uninstalled, in the same condition that you received them, and enclosed in their original, undamaged product packaging.

Proof of purchase (order confirmation or receipt) is strictly required.

Handling Depreciation: Under EU rules, consumers are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the items (e.g., if a product is damaged, heavily used, or missing original components due to mishandling).

3. Non-Returnable / Exempt Items

In alignment with health, safety, and hygiene standards, certain products cannot be returned unless they arrive defective or damaged. These include:

Opened or used aroma diffusers, essential oils, or health and personal care items where the hygienic seal has been broken.

Custom-made, personalized, or made-to-order products.

Digital gift cards and clearance final-sale items.

4. How to Initiate a Return or Cancellation

To exercise your right of withdrawal or request a return:

1. Contact our support team at info@nuvorahome.com or via our website's Contact Us page before the return window expires.

3. Provide your order number, clear details of the items being returned, and whether you are opting for a refund or replacement.

5. We will issue clear return shipping instructions and a Return Merchandise Authorization (RMA) reference if applicable.

PART 3: DAMAGED, DEFECTIVE GOODS & LEGAL GUARANTEES (EU Conformity)

Under EU Consumer Sales and Guarantees Directive guidelines, all products sold must conform to the sales contract and carry a statutory 2-year legal conformity guarantee against latent defects or manufacturing flaws.

Reporting Transit Damage or Defects: If your product arrives physically damaged, missing parts, or develops a manufacturing defect, you must notify us promptly. For transit-related damage, please report it within 72 hours of delivery with accompanying clear photos of the packaging and defects.

Resolution: Upon verification, NUVORAHOME will arrange for a free-of-charge replacement, component repair, or a full refund including initial shipping charges.

PART 4: REFUNDS & RETURN SHIPPING COSTS

1. Return Shipping Costs

Change of Mind / Standard Returns: Customers are responsible for paying all direct costs associated with shipping returned items back to our warehouse. Original shipping fees are non-refundable.

Defective / Non-Conforming Items: If the return is due to a manufacturing defect, shipping error, or transit damage, NUVORAHOME will cover all return shipping costs or supply a prepaid return label.

2. Refund Processing

Once your return package is received and inspected by our warehouse team, we will email you a notification regarding the approval or rejection of your refund.

Approved refunds will be processed automatically, and a credit will be issued to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days.

PART 5: CONTACT US

If you have any questions regarding our shipping procedures, need assistance initiating an EU statutory return, or require further clarification on our policies, please reach out to us:

Email: info@nuvorahome.com

Contact Form: Via our official website contact page at NuvoraHome Contact Page