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FAQ

Here you'll find answers to the most common questions about NUVORAHOME products, orders, shipping, and more. Our goal is to provide clear and concise information to ensure a smooth shopping experience. If you can't find what you're looking for, feel free to contact us directly.

Refund

Answer: To request a refund for your NUVORAHOME purchase, please contact our customer support team within 3 days of receiving your item. You can reach us via email at info@nuvorahome.com or through our contact form, providing your order number and the reason for the refund request. We will guide you through the process.

NUVORAHOME offers a full refund or replacement for items that arrive damaged or defective. Please notify us within 48 hours of delivery by sending an email to info@nuvorahome.com with your order number and clear photos of the damage item. We’ll arrange for a return or exchange promptly.

Once your returned item is received and inspected, NUVORAHOME typically processes refunds within 7-14 business days . The refund will be issued to your original payment method, and the time for the credit to appear on your statement may vary depending on your bank or payment provider.

Delivery

NUVORAHOME’s standard delivery times typically range from 3-5 business days for most in-stock items within Hungary. Please note that custom-made or pre-order items may have longer delivery lead times, which will be specified on the product page.

Yes, NUVORAHOME is proud to offer international delivery to a wide range of countries. Shipping costs and estimated delivery times for international orders will be calculated at checkout based on your location and the items purchased. Please be aware of potential customs duties or import taxes in your country.

You can easily track the delivery status of your NUVORAHOME order using the tracking number provided in your shipping confirmation email. Simply click on the link in the email or enter the tracking number on our “Order Tracking” page for real-time updates.

Shipping & Returns

NUVORAHOME offers various shipping options, including standard and expedited services, with costs calculated at checkout based on your order’s weight, dimensions, and destination. We strive to provide competitive rates for delivering your modern home decor.

To initiate a return or exchange for your NUVORAHOME item, please visit our “Returns Policy” page or contact customer support at info@nuvorahome.com within 3 days of delivery. We will provide detailed instructions and a return authorization if eligible.

Yes, certain items may be non-returnable for hygiene reasons, custom orders, or final sale promotions. Please check the specific product description for any return restrictions before purchasing. Opened or used items may also be subject to specific return conditions.

Payment

NUVORAHOME accepts a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express, Discover) and other popular digital wallets. All transactions are processed securely for your peace of mind.

Yes, your payment security is a top priority at NUVORAHOME. We use industry-standard SSL encryption and secure payment gateways to protect your personal and financial information during all transactions, ensuring a safe checkout experience.

NUVORAHOME may offer installment plans or financing options through third-party partners for eligible purchases. Please check the payment options displayed at checkout or visit our financing information page for current availability and terms.